TECHNICIAN (HARARE OFFICE (1 POST)
Join our team at the National University of Science and Technology
Position Overview
The National University of Science and Technology seeks to recruit applicants with the requisite qualifications, skills and experience for the following post: Technician (Harare Office)
All applications will be treated in strictest confidence. Applications, which should include curriculum vitae (giving full personal particulars of applicant, including full names, place and date of birth, qualifications, employment and experience, present salary, telephone numbers and the names, addresses (including e-mail) and telephone numbers of three contactable referees) and copies of certificates must be addressed to:
The Senior Assistant Registrar
Human Resources Department
National University of Science and Technology
P O Box AC 939
Ascot
Bulawayo, ZIMBABWE
The National University of Science and Technology is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply.
The closing date for receipt of applications is Friday, 31 January, 2026.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Qualifications Required
Applicants must possess a Higher National Diploma and 3 post-qualification experience or a degree in Information Technology or Computer Science or Electronics Engineering with 12 months’ post-qualification experience. He/she must have good communication skills and leadership qualities. The incumbent will be responsible to the User Support and Training Manager.
Skills & Competencies
First-line technical support and troubleshooting skills
Software installation, configuration, and updating
Basic hardware troubleshooting and routine system maintenance
Ability to support and operate multimedia equipment such as projectors, smart boards, microphones, speakers, and video conferencing systems
Knowledge of data protection principles and ICT best practices
Good verbal and written communication skills
Ability to assist and train staff and students with varying levels of ICT knowledge
Strong customer service orientation
good problem-solving and analytical skills
Ability to document technical issues and resolutions accurately
Ability to escalate complex technical issues appropriately
Key Responsibilities
Provide first-line technical support to academic and administrative staff, as well as students.
Diagnose and resolve software-related issues, including installation, configuration, and usage problems.
Escalate complex issues to relevant IT teams when necessary.
Install, configure, and update software applications on university computers
Perform routine maintenance tasks to ensure software reliability and security.
Conduct training sessions or create user guides to help staff and students effectively use university software.
Maintain accurate documentation of support requests, resolutions, and system changes.
Support the planning and delivery of training sessions on data protection policies and best practices.
Provide technical support for the setup, operation, and troubleshooting of multimedia equipment such as projectors, smart boards, microphones, speakers, and video conferencing systems.
Terms & Conditions
An attractive package which includes Medical Aid, Leave and Pension Benefits is offered; details will be disclosed to shortlisted candidates.