USER EXPERIENCE ENGINEER - (1 POST)

The National University of Science and Technology seeks to recruit applicants with the requisite qualifications, skills and experience for the following position: User Experience Engineer All applications will be treated in strictest confidence. Applications, which should include curriculum vitae (giving full personal particulars of applicant, including full names, place and date of birth, qualifications, employment and experience, present salary, telephone numbers and the names, addresses (including e-mail) and telephone numbers of three contactable referees) and copies of certificates must be addressed to: The Senior Assistant Registrar Human Resources Department National University of Science and Technology P O Box AC 939 Ascot Bulawayo, ZIMBABWE The National University of Science and Technology is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply. The closing date for receipt of applications is Friday, 31 January, 2026. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

An MSc in Computer Science or its equivalent, possession of an IT governance framework is an added advantage and a minimum of 4 years work experience in a similar field, Good working knowledge of Windows Active Directory, Windows Server and Linux, hardware troubleshooting, repair, building and configuration of electronic office equipment, operating system installation and configuration and Data recovery Basic understanding of programming languages such as PHP, Java, C# and SQL A general understanding of e-learning systems is an added advantage. Strong communication, interpersonal, and customer service skills for effective engagement to support diverse ICT users. Duties and responsibility will include the following: Supervising the helpdesk function which entails over the phone assistance of users, assistance of walk in users, booking of all reported faults in an IT system for appropriate allocation to team members and escalation of faults not resolved. Collaborates with developers, and institutional stakeholders to align the system’s development with academic processes such as registration, grading, attendance, and communication. Supervising the resolution of student queries related to course registration, accessing results, and resolving fees payment. Recommendation of specifications for end user devices and supervision of end user device repairs and maintenance Management of Active Directory, Email systems and configuration of end user devices Ability to work under pressure & in a large community of users. The incumbent will report to the User Support and Training Manager.

Strong skills on programming languages: PHP, Java, C# and SQL Strong background in IT systems Good communication skills Strong leadership skills Ability to work under pressure and in large community of users

Supervise and coordinate the ICT Helpdesk operations, ensuring timely response and resolution of user issues. Provide second-level support for complex ICT issues escalated from helpdesk staff. Log, track, allocate, and escalate ICT faults using an approved IT service management system. Oversee support services for students and staff, including walk-in, phone, and electronic support channels. Collaborate with software developers and institutional stakeholders to align ICT systems with academic processes such as:Student registration, Grading and results processing Attendance management, Institutional communication systems Supervise the resolution of student ICT queries related to: Course registration Access to examination results Fees and payment systems Manage and administer Active Directory, including user accounts, permissions, and group policies. Manage institutional email systems and ensure proper configuration of end-user devices. Recommend specifications for end-user ICT equipment and oversee repairs, maintenance, and upgrades. Ensure proper installation, configuration, and maintenance of operating systems and application software. Support and maintain e-learning platforms and related user access services. Monitor ICT service performance and prepare reports for management. Enforce ICT policies, standards, and best practices to ensure service reliability and security. Train and guide users on effective use of ICT systems and services. Perform any other duties as assigned by the User Support and Training Manager.

An attractive package which includes Medical Aid, Leave and Pension Benefits is offered; details will be disclosed to shortlisted candidates.